Tracy Brown, CX and EX Consultant — TLB Consulting

Dec 10

Dec 10 Making in 2023

Service design strategy for local government

Dec 2

Dec 2 Service design strategy for local government

Project, News, CX

Experimenting with cel animation again; 10 drawings to tell a story.

Nov 18

Nov 18 Experimenting with cel animation again; 10 drawings to tell a story.

CX tool: approach to co-designing experience principles

Oct 5

Oct 5 CX tool: approach to co-designing experience principles

Article: The workplace lament of Generation X

Sep 13

Sep 13 Article: The workplace lament of Generation X

LX and ID tool: how adults learn

Sep 6

Sep 6 LX and ID tool: how adults learn

LX and ID tool: using Bloom's Taxonomy to articulate learning outcomes

Aug 17

Aug 17 LX and ID tool: using Bloom's Taxonomy to articulate learning outcomes

Article, Tool, Guide

LX and ID tool: introduction to learning theories

Aug 15

Aug 15 LX and ID tool: introduction to learning theories

Article, Tool, Guide

Using Fogg's model for leadership development: motivation, ability and prompts

Aug 3

Aug 3 Using Fogg's model for leadership development: motivation, ability and prompts

Article, Tool, Opinion

The Dark Triad: leadership qualities to be wary of

Jul 21

Jul 21 The Dark Triad: leadership qualities to be wary of

LX and EX tool: Creating an inclusive learning experience model

Jul 12

Jul 12 LX and EX tool: Creating an inclusive learning experience model

CX tool: Writing Customer Value Propositions (CVPs)

Jul 11

Jul 11 CX tool: Writing Customer Value Propositions (CVPs)

The 5 stages of (EX) grief

Feb 11

Feb 11 The 5 stages of (EX) grief

Video, Opinion, Tool, Perspective

How We Talk About Leadership

Jan 14

Jan 14 How We Talk About Leadership

Employer evaluation scorecard for undecided digital talent

Oct 15

Oct 15 Employer evaluation scorecard for undecided digital talent

Creating HCD learning materials for local government teams

Aug 19

Aug 19 Creating HCD learning materials for local government teams

Article, Guide, LX

Interview with RMIT University’s FORWARD SkillsCast

Aug 17

Aug 17 Interview with RMIT University’s FORWARD SkillsCast

News, Podcast, Opinion, Guest speaker

How we talk about work

Jul 6

Jul 6 How we talk about work

How misogyny has impacted my career since 1996

Feb 12

Feb 12 How misogyny has impacted my career since 1996