Jan 19 Jan 19 Why the evolution of capitalism is so significant for CX strategy right now Tracy Brown Article, Opinion
Oct 30 Oct 30 Leveraging usability heuristics to unify complex service touchpoints for university staff Tracy Brown Project
Jan 6 Jan 6 The need for wolf pack creativity in politically divisive times Tracy Brown Article, News
Oct 30 Oct 30 Highlighting innovative ways brands are meeting the needs of emerging customers Tracy Brown Project
Sep 30 Sep 30 Digital Transformation certification from the University of Virginia Darden Business School Tracy Brown News
