Employee Experience (EX)

I started seriously examining EX in 2013 when I moved into service design. Services only work when the employees that deliver those services have what they need, meaning that service designers have to uncover and solve for those challenges.

While leading teams of designers, strategists, creatives and (indirectly) developers, I had to actively reengineer significant parts of their employee experience. This inspired me to run a global study examining creative-making EX from 2019 - 2021, partnering with the Berlin School of Creative Leadership to share those insights in a podcast.

I converted the study and podcast into an online course in 2020. In August 2021, I founded the Future of Doing, converting the course into a collaborative learning experience leveraging extensive global insights to inspire challenging conversations about what creative makers (designers, strategists, creatives and developers) really need from their employers. 

I now focus on 2 key EX activities, detailed below.

1. Uplifting creative-making employee experience

Using the Future of Doing insights and framework, I guide ideation sessions with leaders to help them deliver great employee experiences to their creatives, technologists, designers, and strategists.

2. Building service blueprints

For organisations with all types of employees, I connect the employee, customer and operational experience and guide ideation sessions based on those insights.

To find out more about my approach and discuss case studies, please get in touch.