CX During COVID: Insights Briefing

I was recently asked by a large Australian fiinancial services organisation to deliver an insights briefing on how organisations are responding to COVID-related customer needs with new products, services and communications. The briefing shows some key trends and needs during the initial response, reintroduction and recession phases, with potential trends that will gain traction during recovery. Brands are responding with a mixture of financial, mental health and physical support throughout each phase.

To find out more about these insights please get in touch.