How UX, CX, EX and LX connect

How UX, CX, EX and LX connect

With so many X (experience) focus areas for designers, how do they all connect? Quite simply, UX focusses on how a touchpoint works, CX focusses on how all touchpoints work together, EX focusses on why employees want to work for an organisation to deliver those experiences and LX focusses on how those employees are trained to deliver experiences.

Designers care about all because touchpoints (UX) are part of an experience (CX), experiences are empowered by employees (EX) and employees need skills to be empowered (LX).

Interestingly, even though the focus is different, the same basic research and empathy skills are used for all, in addition to the ability to architect a system of sorts that the target audience can follow and benefit from.

UX_CX_EX_LX.png
2 weeks, 40 watercolour and pen miniatures, 30 years of travel

2 weeks, 40 watercolour and pen miniatures, 30 years of travel

Using service design to create solutions for disability support workers and their clients

Using service design to create solutions for disability support workers and their clients