5 psychological theories that workplace strategists should know

Experience strategy and design are intrinsically connected to a rich history of psychological theories, often originating over 100 years ago and adapted by multiple experts to inform the HCD practices we use today. However, unless UX, CX, EX or LX practitioners studied some form of psychology as a part of their training, it can be difficult to articulate to stakeholders why something is simply best practice, often being forced to run expensive research to prove that which has already been proven multiple times.

I have compiled a list of 5 theories that I believe are most pertinent for workplace strategists (EX. Service Design, Ops, HR). Read more on Medium.