Download '5 Key Steps for Integrating AI into Human-Centred Experience Strategy'

I have created a rapid guide for CX, service and strategic design practitioners who would like to include human-AI collaboration in their strategies. It provides five key focus areas to help build AI fluency for individual practitioners or teams.

The interactive PDF includes one-page summaries to use as a starting point, with links to tools and more information, making it easier to explore one topic at a time.